FAQs

Do I need good credit to get started with prepaid electricity service?

No.  Because everyone in Texas is automatically approved for prepaid electricity, we do not run a credit check.

Is a deposit required?

No deposit is required for prepaid electricity service in Texas.

How much is it to get started?

You can have the lights turned on for as little as $50. For more details, please call us at 855-564-1178.

Can I get financial assistance with the initial payment?

Yes, we offer initial payment assistance. You can get your service activated with little or no upfront payment with our deferment assistance program.

What is the current per kilowatt rate?

The price per kilowatt depends on where you are located within Texas. To find out what your rate would be, please call us at 855-564-1178.

Do you offer any discounts or promotions?

Absolutely!  You can find out what the current promotions are by calling us at 855-564-1178.

How do I sign up?

Everyone is approved and signing up for service couldn’t be easier. Simply call our sales department at 855-564-1178.

Do you have same day activation?

Depending on the time of day, you could have your electricity activated within 2 hours for an additional charge.

Can I get my service started on Saturday?

In accordance with the schedules of the electricity providers, we activate service Monday thru Friday, observing public holidays.

Where can I make my payment?

There are several options to choose from for making a payment into your account, including using a credit card over the phone or through the internet.  In addition, there are hundreds of locations across Texas where you can swing by and deposit cash into your account.

What if I change my mind and want to cancel service?

You have up to three business days to cancel your service if you are switching providers. Remember there is no contract, so you are not locked in to a binding agreement. Simply pay off your final balance and you are free to switch. Best of all, you can come back any time.

I have a deposit with my current provider, can I get it back?

Once your switch has been completed, you may contact your previous provider to request a refund of your deposit. Your provider’s standard Terms and Conditions will need to be reviewed for specific answers.

What are Smart Meters?

Advanced Metering Systems (AMS), or Smart Meters as they are commonly called, is leading-edge technology spreading across Texas that are able to capture your electrical usage in 15-minute intervals and to communicate that usage back to our service team. Unlike old-fashioned electric meters that only measure total consumption, today’s Smart Meters show when the energy was actually consumed.

What exactly is a Kilowatt-Hour?

It’s a unit of energy equivalent to one kilowatt (kW) of power expended for one hour of time. The amount of electricity you use each billing period is expressed in terms of a kilowatt-hour and is noted on your bill. Most pricing in Texas is based on the kilowatt-hour.

Who do I call in a power outage?

Report all outages to your local transmission and distribution utility. Be sure to place their number into your cell phone before the outage strikes.

Here is a helpful list of Texas utilities. Since your computer will not be working in the event of an outage, print out this information and put it away somewhere that you’ll remember when an actual outage occurs.

Oncor:  (888) 313-4747

CenterPoint Energy:  (800) 332-7143

AEP Texas Central (Formerly CPL):  (866) 223-8508

AEP Texas North (Formerly WTU):  (866) 223-8508

TNMP:  (888) 866-7456